Admission Center Description:
The USC Admission Center seeks a graduate assistant for the 2025-2026 academic year. At the Admission Center, we welcome over 100,000 visitors to campus, providing tours and information sessions to prospective students, families, academic groups, admitted students, alumni, and others.
Position Description:
This position will work closely with the full-time Admission Center staff on the recruitment, training, supervision, and retention of the Admission Center’s newest Student Ambassadors (Tour Guides). The ideal candidate will have excellent organizational and event planning skills and will gain valuable program management, student management and public speaking skills. The graduate assistant will also learn about the undergraduate admission cycle and have the opportunity to work directly with prospective, admitted, and current USC undergraduate students.
Responsibilities include, but are not limited to the following:
● Collaborate with full-time staff and a team of graduate assistants to plan and execute recruitment, hiring, training, and retention of new Student Ambassadors.
● Work closely with the full-time staff to directly supervise a team of student leaders tasked with recruitment, training, and retention efforts. Develop and implement processes to ensure student leaders are fulfi lling tasks and expectations related to their assigned responsibilities. Host regular meetings with the student leadership team.
● Oversee all logistical and administrative aspects of the student ambassador recruitment process. Manage student staff schedules for recruitment information sessions, external engagement events, and candidate interviews. Assist in student ambassador application review.
● Manage new hire training schedules and track new hire progress in their training process.
● Work with full-time staff to think creatively about ongoing student staff retention. Implement programming (both formal and informal) to keep students excited and engaged with the student ambassador program.
● Plan and facilitate student staff development and team bonding activities. This includes student staff retreats in both fall and spring semesters.
● Oversee feedback surveys and other data collection projects throughout the year.
● Represent the USC Admission Center to our campus guests and visitors.
● Analyze current offi ce structures and policies and determine any opportunities for Diversity, Equity and Inclusion (DEI) initiatives. Host discussions to include student staff input and create a proposal for DEI initiatives based on student input and analysis.
Job Details:
● Current and incoming PASA, EC, and EMP students are encouraged to apply.
● The position is a one year position, beginning August 2025 and ending July 2026. Students who will be enrolled in the 2026-2027 academic year may be eligible for continued employment based on performance.
● Anticipated range of hours/week: 15-20 hours, between 8:30am and 5pm (maximum of 20hrs). Availability to work most of the day on Fridays is required, as our Student Ambassador Training
Sessions are held Friday afternoons. Occasional evening and weekend work will be required depending on student meetings and retreats.
● Compensation will be $19.28/hour. Compensation may be adjusted based on future LA City minimum wage increases.
● Required weekend work dates: Fall Retreat (Saturday in September, TBD), Discover USC Open House (weekend date in mid-Fall, TBD), Spring Retreat (Saturday in early Spring 2026, TBD) and Spring Open House (weekend date in April 2026, TBD)
○ Other evening or weekend work may be available
● Please note: The Admission Center has resumed on-campus operations and this position will be in-person.
Application Submission:
To apply, please submit a Cover Letter and Resume to Adriana Serrano (as40302@usc.edu) by Friday, February 28, 2025. Candidates will be notifi ed by Friday, March 7 if they are invited to participate in an interview. Interviews will take place over Zoom March 10-21.
Contact Information
Adriana Serrano
Associate Director
USC Admission Center
as40302@usc.edu